Practical tools, smart networking, and AI-powered strategies to help you transition confidently into a new industry
What you'll learn
How to identify your transferable skills and build a compelling narrative
Ways to make high-impact connections and create consulting opportunities
Smart social media strategies for establishing your new professional identity
How to stand out during interviews, even without direct experience Requirements
No prior experience in your target industry is required
Open mindset and willingness to network and learn new tools Description
Changing careers can be one of the most rewarding, and challenging moves in your professional life. Whether you're shifting industries, seeking new meaning in your work, or pursuing a more lucrative opportunity, you need a clear strategy to break through the barriers of inexperience, networking gaps, and self-doubt.This course offers a step-by-step guide to making a successful industry transition, even if you feel like an outsider. With a blend of proven techniques, AI-powered coaching, and insights from real-world career changers, you'll learn how to build meaningful connections, position your unique value, and master interviews in unfamiliar sectors.You'll also gain access to a supportive community and interactive exercises that will help you refine your story, grow your confidence, and develop momentum in your new career direction.What You Will Learn:How to identify your transferable skills and build a compelling narrativeWays to make high-impact connections and create consulting opportunitiesSmart social media strategies for establishing your new professional identityHow to stand out during interviews-even without direct experienceHow to use volunteering, content creation, and networking to build credibilityStrategies for introverts to succeed in new professional environmentsHow to use AI tools to practice and refine interview responsesHow to take a purposeful pause without stalling your momentumThis course is ideal for mid-career professionals, recent graduates, career changers, or anyone seeking to pivot into a new industry with confidence and clarity. Overview
Section 1: Starting Strong in Your Career Transition
Lecture 1 Course Introduction: Career Transitioning
Lecture 2 Quick Win: Mastering the Art of Humble Inquiry
Lecture 3 Another Quick Win: Simple Yet Powerful Tip for Industry Domination
Lecture 4 Building Connections for Career Shifts
Lecture 5 Course Uniqueness: Experience, Community and AI Integration
Section 2: Strategic Planning and Exploration
Lecture 6 Strategic Career Transition Planning
Lecture 7 Exploring Industry Diversity for Career Growth
Lecture 8 A Thoughtful Career Pause
Lecture 9 Building Networks for Lucrative Consulting Gigs
Lecture 10 The Power of Contentment in Career Growth
Section 3: Building a Powerful Professional Network
Lecture 11 Building a Strong Network for Thriving Careers
Lecture 12 The Power of Social Media in Professional Networking
Lecture 13 Breaking the Introvert Barrier for Professional Growth
Lecture 14 Business-to-Business Relationship Management
Section 4: Professional Presence and Personal Growth
Lecture 15 Excellence Through Smart Decision-Making
Lecture 16 Elevating Your Presence Through Action
Lecture 17 How Volunteering Builds Your Industry Reputation
Lecture 18 Simplifying Your Professional Story
Lecture 19 Industry Exploration and Networking Progress
Section 5: Interview Mastery and AI Tools
Lecture 20 Navigating Career Transitions with Confidence
Lecture 21 Mastering Job Interviews in a New Industry
Lecture 22 Streamlined Interview Practice Using AI Technology
Section 6: Reflection and Career Growth
Lecture 23 Maximize Course Impact
Lecture 24 Cultivating Self-Improvement Through Constructive Criticism
Lecture 25 Congratulations: Gearing Up for Career Transitions
Career professionals, recent graduates, career changers, or anyone seeking to pivot into a new industry
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Define your Voice. Market your Creativity. Find your People. Sell your Comics.
What you'll learn
How to craft and amplify your unique brand identity to find your people
Learn the 3 B's of an effective sales funnel
How to infuse your brand voice into your content strategy
How to create an engaging content strategy that will attract new readers
Requirements
No experience needed
Description
So you have a comic book?But do you have a marketing strategy to actually sell them?My name is Moon the Storyteller and I tell stories. I can help you tell your stories and sell them.If you're struggling to sell your comic books or meet your funding goals... then you're in the right place!Stop letting algorithms hold you back! Gain access to content marketing tools designed specifically for comic book creators.I will teach you my 3-step framework that helps me sell comics every single month, successfully fund my Kickstarters, and helped me lead a team that raised over $60K for the largest indie crossover event in history!Here is what Tony Kittrell, owner of Advent Comics said about my courses: "Karla Medrano's classes and knowledge are not just beneficial to novices but to long-term creators such as myself. I had the pleasure of working with Karla on the successful EPIPHANY ENGINE Graphic Novel and learned so much from her solid marketing strategies as well as her instinctual, out of the box thinking. If you ever have an opportunity to learn from or work with Karla, I would HIGHLY recommend it!"So, what are you waiting for? Welcome to Comic Book Marketing!
Who this course is for
Comic Book Creators & Comic Book Publishers Homepage:
Learn to cook simple, easy and most popular Korean Food for your family
What you'll learn
Prepare and cook several popular Korean food at home.
Familiarize themselves with the staple spices used in Korean cuisine.
Learn a few things about traveling in Korea. Requirements
Basic and essential kitchen tools are the only things that you'll need to learn the recipes in this course.
Some recipes may require Korean spices which are not always available at supermarkets. It's time to visit the nearest Korean or Asian supermarket near you or you can always find things online. Description
What characterizes Korean food? Spicy, easy, healthy, delicious, well-seasoned and fun to eat. If you are up to these things, then don't wait for long to enroll in my course because those are exactly what you'll get.I an introducing my newest Korean Cooking course to everyone. As a home chef who travelled to Korea to learn how to cook their food, I know that this course will be useful for other humble cooks like me. In this course, you'll not learn how to cook kimchi, gochujang or doenjang but I'm sure that in this course you'll learn many ways to use it. Start learning to cook Korean food by enrolling in this course. The focus of the course is making Family main meal dishes and not so much on the side dishes. You'll find recipes for some of the most popular Korean food which you can make at home easily. I'm sure you'll be proud to serve the dishes to your loved ones. The recipes were tried and tested so there is nothing to worry about trying the recipes yourself.Have fun cooking! Overview
Section 1: Introduction
Lecture 1 Bibimbap
Lecture 2 Bulgogi (Korean Grilled Barbecue)
Lecture 3 Dakganjeong (Sweet and Spicy Korean Fried Chicken)
Lecture 4 Tteokbokki
Lecture 5 Bindaetteok (Mung Bean Pancakes)
Lecture 6 Kimchi Jjigae (Kimchi Stew)
Lecture 7 Jjampong (Seafood Noodle Soup)
Lecture 8 Samgyetang
Lecture 9 Japchae (Stir-Fried Glass Noodles)
Lecture 10 Nakjibokkeum (Spicy Stir-Fried Octopus)
Lecture 11 Kimchijeon (Kimchi Pancake)
Lecture 12 Kkotgetang (Spicy Crab Stew)
Lecture 13 Yukgaejang (Spicy Hangover Beef Soup)
Lecture 14 Doenjang jjigae (Korean Fermented Soybean Paste Stew)
Lecture 15 Sundubu jjigae (Soft Tofu Stew)
Section 2: Course ebook
Lecture 16 Course ebook (with complete recipes)
Section 3: How to Monetize Your Cooking
Lecture 17 Bonus: Free Course
The course is specially designed for students who are looking for Korean food recipes which they can easily make at home.,This is not the course for you if you are looking for the process in making traditional Korean kitchen staples like gochujang, doenjang and kimchi.,Beginner home chefs are very much welcome to take the course.
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What you'll learn
Master Counseling Techniques for Anxiety
Use Practical Tools to Help Clients Manage Anxiety
Tailor Your Approach to Individual Clients
Create Effective Treatment Plans for Clients with Anxiety
Navigate Common Challenges in Anxiety Counseling Requirements
No prior experience required. Description
Are you a counselor, therapist, or mental health professional looking to enhance your skills in helping clients navigate anxiety? This course will equip you with practical, evidence-based tools and techniques to support clients dealing with anxiety, while also deepening your understanding of the psychological and emotional challenges they face.***This course includes resources that you can use with your clients, as well as a special "Prompt Journal" that you can print out for your clients! ***In this course, you will learn a range of counseling strategies specifically tailored for anxiety management, from Cognitive Behavioral Therapy (CBT) and mindfulness techniques to relaxation exercises and grounding methods, you'll gain the skills necessary to create effective treatment plans for your clients.With guidance and real-world applications, this course will provide you with the confidence and knowledge to effectively work with clients who are struggling with anxiety. Whether you are new to counseling or looking to specialize in anxiety, this course will help you develop a comprehensive approach to supporting your clients' mental health and well-being.Master Counseling Techniques for Anxiety: Gain hands-on experience with effective counseling strategies such as Cognitive Behavioral Therapy (CBT), mindfulness, and relaxation exercises that help reduce anxiety.Build Therapeutic Relationships with Anxious Clients: Learn how to develop trust and rapport with clients, providing them with a safe space to express their fears and anxieties.Use Practical Tools to Help Clients Manage Anxiety: Discover tools like breathing exercises, progressive muscle relaxation, grounding techniques, and thought reframing to help clients manage anxiety symptoms in real-time.Tailor Your Approach to Individual Clients: Understand how to adapt your counseling techniques to suit different clients' needs, taking into account their unique circumstances and backgrounds.Create Effective Treatment Plans for Clients with Anxiety: Learn how to structure counseling sessions and treatment plans to provide long-term support for clients struggling with anxiety.Navigate Common Challenges in Anxiety Counseling: Understand potential challenges, such as resistance or avoidance, and learn strategies for overcoming these obstacles to help your clients make progress.I look forward to seeing you in the course!Best wishes,Stephanie Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 Review of E-Book
Section 2: Initial Intake Session
Lecture 3 Components of an Effective Initial Intake Session
Section 3: Strategies for Anxiety
Lecture 4 Cognitive Behavior Therapy
Lecture 5 Mindfulness
Lecture 6 Relaxation Techniques
Lecture 7 Meditation for Relaxation
Lecture 8 Exposure Therapy
Lecture 9 Acceptance and Commitment Therapy (ACT)
Lecture 10 Journaling
Lecture 11 Self-Compassion
Lecture 12 Sleep Hygiene
Lecture 13 Lifestyle Changes
Lecture 14 Life Wheel
Section 4: Common Challenges in Anxiety Counseling
Lecture 15 Common Challenges in Counseling Clients with Anxiety
Section 5: Next Steps
Lecture 16 Next Steps
Aspiring counselors, therapists, and mental health professionals looking to specialize in anxiety management.,Current professionals in the mental health field who want to enhance their skillset for working with clients experiencing anxiety.,Students of psychology, counseling, or related fields seeking to gain practical experience in anxiety treatment.,Anyone interested in understanding the core skills needed to support individuals dealing with anxiety.
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Boost Your Visibility: Build a Wedding Photography Website That Ranks and Books
What you'll learn
Learn how to plan and structure a photography website that showcases your brand, style, and personality to attract ideal wedding clients.
Understand the essentials of SEO for photographers, including how to optimize images, write effective copy, and get found on Google.
Gain insight using website platforms (like Showit or WordPress) to create a visually stunning, easy-to-navigate portfolio site-no coding required.
Learn about the goal of your website and how to attract the best clients. Requirements
No requirements necessary - just a desire to a build a website Description
Are you a wedding photographer struggling to get discovered online-or worse, relying on Instagram alone to bring in inquiries? In Creating a Website for Wedding Photographers, you'll learn how to design a beautiful, high-converting site that reflects your unique brand and actually shows up in Google search results.Whether you're just getting started or finally ready to upgrade that outdated site you've been avoiding, this course walks you through the essentials-everything from homepage layout and gallery building to SEO strategy, mobile optimization, and contact form setup. You'll learn how to write compelling copy, organize your pages for user experience, and build a visual flow that keeps couples engaged and clicking.You'll also get practical tips on choosing the right platform (like Showit or WordPress), connecting your site to tools like Google Analytics, and building a strategy that works whether you're marketing locally or beyond. You'll discover how to turn visitors into inquiries, craft content that ranks, and confidently build a site that works for your business 24/7.By the end of this class, you'll not only have a website you're proud to share-you'll have one that helps you book more of your dream couples consistently. I can't wait to start this journey with you! Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 Lesson: 1 - Why You Need a Website
Section 2: Building A site
Lecture 3 Lesson 2 - Why You Need a Website
Lecture 4 Lesson 3 - Website Strategy for Wedding Photographer
Lecture 5 Lesson 4 - Choosing a Website Platform
Lecture 6 Lesson 5 - Building a SquareSpace site for wedding photographers
Lecture 7 Lesson 6 - Building a ShowIt Site for Wedding Photographers
Section 3: Design Musts and SEO
Lecture 8 Lesson 7 - The Art of the Homepage:
Lecture 9 Lesson 8 - SEO Basics - Your Quickstart Guide
Section 4: Conclusion
Lecture 10 Lesson 9 - The End
Wedding photographers who want to take their internet marketing to the next level
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A comprehensive overview of risk and management principles and practices as applied in a cyber security context.
What you'll learn
Develop an understanding of what risk is and how it can be managed.
How to create a risk management framework within your organisation.
How to identify, assess and articulate risk as well as identifying options for treatment and determining which is the most appropriate.
How to perform detailed analysis of risk and develop risk treatment plans.
How to apply risk management concepts in practice including developing a risk register, governance models, risk bowties and reporting. Requirements
No special requirements. Description
In this course you will gain a solid understanding of risk management principles, processes, frameworks and techniques that can be applied specifically to cyber security as well as risk in general.You will learn how to identify, assess and articulate risk as well as options available for treating risk and which may be most appropriate for your situation.This course also provides examples of tools and techniques as well as useful tips that can help you to successfully implement and maintain a risk management framework within your organization. Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 What Is Risk?
Lecture 3 IT & Cyber Security Risk
Lecture 4 Components of a Risk
Lecture 5 Articulating Risk
Section 2: Risk Management
Lecture 6 Introduction
Lecture 7 What is Risk Management
Lecture 8 Objectives of Risk Management
Lecture 9 Risk Management vs Risk Minimisation
Lecture 10 Risk Management Principles
Lecture 11 Risk Management Framework
Lecture 12 Mandate & Commitment
Lecture 13 Designing your framework
Lecture 14 Designing your framework - Organisational Context
Lecture 15 Designing your framework - Establish Policy
Lecture 16 Designing your framework - Accountability
Lecture 17 Designing your framework - Organisational Integration
Lecture 18 Designing your framework - Communication & Reporting
Lecture 19 Designing your framework - Implementation
Lecture 20 Designing your framework - Monitoring & Review
Lecture 21 Designing your framework - Continual Improvement
Lecture 22 The risk management process
Lecture 23 The risk management process - Communication & Consultation
Lecture 24 The risk management process - Context Establishment
Lecture 25 The risk management process - Risk Assessment
Lecture 26 The risk management process - Risk Treatment
Lecture 27 The risk management process - Monitoring & Review
Lecture 28 The risk management process - Auditability and Traceability
Lecture 29 Risk Management - Maturity Models
Lecture 30 Risk Management - Risk Assessment & Measurement
Section 3: Risk Management - Risk Assessment & Measurement
Lecture 31 Introduction
Lecture 32 Risk Assessment & Measurement - Terminology
Lecture 33 The risk management process (recap)
Lecture 34 Risk Identification (Part 1)
Lecture 35 Risk Identification (Part 2)
Lecture 36 Risk Identification (Part 3)
Lecture 37 Risk Analysys
Lecture 38 Risk Analysis - Likelihood
Lecture 39 Risk Analysis - Consequence/Impact
Lecture 40 Risk Analysis - Consequence Examples
Lecture 41 Risk Analysis - Risk Matrix
Lecture 42 Risk Analysis - Analysis Example (1)
Lecture 43 Risk Analysis - Analysis Example (2)
Lecture 44 Risk Evaluation
Lecture 45 Risk Treatment
Lecture 46 Risk Treatment Plan Example (1)
Lecture 47 Risk Treatment Considerations
Section 4: Cyber security risk management in practice
Lecture 48 Introduction
Lecture 49 Creating an IT risk register
Lecture 50 Example Excel risk register
Lecture 51 Risk governance - 3 lines of defence model
Lecture 52 Risk bowties
Information Technology Managers,Information/Cyber Security Managers,Information Security Professionals,Anyone with an interest in gaining a general understanding of risk management as well as how it applies to information security
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Master the complete Design Thinking process and learn how to generate user-centered solutions and drive real impact!
What you'll learn
Apply the five-stage Design Thinking process (Empathize, Define, Ideate, Prototype, Test) to solve real-world problems in a user-centered way.
Conduct effective user research through interviews, observation, and empathy mapping to uncover meaningful insights.
Translate user insights into actionable needs and well-framed problem statements that drive creative thinking.
Facilitate Design Thinking workshops both in-person and virtually, including planning, role assignment, and material preparation.
Integrate Design Thinking principles into team culture and workflows to promote ongoing innovation and collaboration across departments. Requirements
No prerequisites other than a desire to implement Design Thinking Description
Unlock Innovation and Solve Real-World Problems with Design ThinkingAre you looking for a more creative, effective, and people-centered way to solve complex problems? Whether you work in business, design, education, nonprofit, or tech, this course will equip you with the mindset and tools of Design Thinking-a proven approach used by the world's most innovative organizations to develop better products, services, and systems.This comprehensive online course will guide you through the full Design Thinking process, step by step. You'll not only understand the theory-you'll learn how to put it into practice immediately with hands-on strategies you can apply to real challenges in your work.You'll begin by developing a deep understanding of your users through empathy-building techniques, such as interviews, journey mapping, and observation. Next, you'll learn how to translate insights into clear problem statements that fuel innovation. From there, you'll dive into structured ideation methods to generate fresh ideas, followed by prototyping and user testing to bring concepts to life and refine them through feedback.This course also covers how to facilitate Design Thinking workshops, lead collaborative sessions with your team, and implement a Design Thinking mindset across departments and organizations-whether you're in-person or virtual.What You'll Learn:The complete Design Thinking framework and how to apply it in real-world scenariosHow to deeply understand users and uncover unmet needsTools to translate insights into actionable problem statementsPractical ideation methods to generate breakthrough ideasHow to quickly prototype and test solutions before investing resourcesWorkshop facilitation skills for both in-person and virtual teamsStrategies to integrate Design Thinking into your team's culture and workflowsWho This Course Is For:Managers, team leads, and professionals responsible for innovation and improvementProduct managers, UX designers, marketers, and service designersHR, L&D, and operations leaders seeking better employee and stakeholder engagementAnyone looking to enhance creative problem-solving and collaborative thinking skillsYou don't need a design background-just a desire to think differently, solve challenges more effectively, and deliver better outcomes for the people you serve.By the end of this course, you'll be able to confidently lead and participate in Design Thinking projects, build more user-centered solutions, and create value through empathy, experimentation, and iteration.Enroll today and start solving problems the Design Thinking way. Overview
Section 1: Introduction
Lecture 1 Welcome To The Design Thinking Course!
Lecture 2 Embracing Design Thinking
Lecture 3 The 5-Stage Design Thinking Process Overview
Lecture 4 Mastering User Insights. The Importance of Empathy in Design Thinking
Lecture 5 From Insights To Actionable Needs.
Lecture 6 Crafting Human Centered Problem Statements
Lecture 7 Unlocking Creative Potential: Ideation techniques
Lecture 8 From Ideas To Action: Evaluating & Prioritizing
Lecture 9 The Purpose and Power of Prototypes
Lecture 10 User Testing and Feedback Loops
Lecture 11 Iteration and Refinement
Lecture 12 Implementing Design Thinking in Teams and Organizations
Lecture 13 Facilitating a Design Thinking Workshop
Lecture 14 Course Wrap-Up & Call to Action
Team leaders and managers looking to foster innovation, improve collaboration, and solve problems with a user-centered mindset.,Product managers, marketers, and UX professionals who want to better understand user needs and generate creative, effective solutions.,HR professionals, and organizational change agents seeking new approaches to engage stakeholders and improve experiences.
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Clear, Confident, Scenario Based Communication Hacks for Every Interaction in Customer Service for Every Situation
What you'll learn
Utilize key customer service vocabulary and phrases to greet customers, collect information, and confirm details effectively in English.
Ask clear, concise questions to gather relevant information, verify customer data, and ensure accurate follow-up.
Articulate services and solutions in simple, easy-to-understand English, ensuring customers feel informed and supported.
Handle difficult situations and upset customers with empathy, using appropriate language to de-escalate tensions and resolve issues.
Write professional and customer-friendly emails and messages that align with customer service expectations and communication best practices.
Use polite and professional English expressions to manage hold times, transfer calls, and conclude conversations smoothly.
Recognize and respond to communication breakdowns by using clarification techniques and repetition strategies in English.
Explain company policies and procedures clearly in English, including how to handle exceptions when appropriate.
Use empathetic and respectful language when addressing customer misunderstandings or customer-caused issues.
Communicate the need for specialist referrals effectively, using appropriate transition phrases and courteous handoff language in English. Requirements
No prior customer service experience required, though it will be beneficial.
Access to a computer or mobile device with internet for course materials and communication exercises. Description
Are you looking to take your customer service skills to the next level?Do you want to confidently handle every call with clarity and professionalism?Look no further than English for Customer Service & Call Center Mastery!Join over 23,000 professionals around the world and experience why they are showering this course with positive reviews. Learn practical, step-by-step techniques directly from our instructor, MD Tahmid Islam-an Entrepreneur and Business Operations Professional with years of real-world expertise.Welcome to a transformative learning journey designed specifically for today's Call Center and Customer Service environments. This course is focused on actionable communication strategies, ensuring you master every element of your customer interactions while staying true to what we cover. Often, non-native customer service professionals face daily challenges when navigating conversations. Whether it's handling angry customers, initiating a call, requesting personal details, explaining processes, or asking for reviews or purchases, it can be hard to know what to say. In this course, we share numerous example phrases and real-world scenarios designed to show you exactly what to say in every situation, empowering you with the skills and confidence to excel.Why Enroll in This Course?• Our course modules are built around real customer service scenarios to help you immediately apply what you learn.• Through interactive exercises, assignments, and quizzes, the course transforms theory into everyday practice.• Gain access to downloadable templates, phrases, and other useful resources-all designed to support your journey.• Stay current in your field with free updates, lifetime access and continuous support.• Enjoy a 30-day money-back guarantee along with fast, friendly assistance through our dedicated Q&A forum.Genuine Student TestimonialsBilal S. (Course Graduate):"Loved this course. It gave great enlightenment, especially in the aspect of how to diligently relate with customers."Thandeka Shirley J. (Course Graduate):"Loved this course. It was great and easy to remember the answers. Thank you so much!"Nadine Feleciaghl G. (Course Graduate):"Loved this course. It enlightened me on different communication styles and how to answer calls in the customer service career pathway."Julius Bernard M. A. (Course Graduate):"Loved this course. I learned a lot, thanks."Mary Ann T. (Course Graduate):"Liked this course. It is a great course to learn and improve customer service scripts."Jill G. (Course Graduate):"Loved this course. Learning things about myself more and more."Mohamed E. (Course Graduate):"Liked this course. It was good and simple."Marouane E. (Course Graduate):"Loved this course. Amazing course-I gained more knowledge. Thank you for this information about customer service in the call centre."Karol C. (Course Graduate):"Loved this course. The course was practical and user-friendly; I could do it at my own pace."Birthwell C. (Course Graduate):"Loved this course. It improved my communication skills."Hai H. (Course Graduate):"Loved this course. I love it."Mashudu N. (Course Graduate):"Loved this course. Great course and really informative!!"Eric J. (Course Graduate):"Loved this course. The course was smooth and I loved how you simplified it. Thank you."Augusta E. (Course Graduate):"Loved this course. It was lovely and easy."LA MIN A. (Course Graduate):"Liked this course. This is my first time learning about customer services and this course really helped me understand it."Meet Your InstructorHi, I'm MD Tahmid Islam-an Entrepreneur and Business Operations Professional with extensive experience in customer service excellence. My practical, no-nonsense approach is designed to equip you with communication techniques that directly improve your performance in call center environments.Transform Your Communication Skills TodayThis course isn't just another online training-it's your comprehensive guide to mastering every facet of customer interaction. Whether you're new to the field or looking to refine your skills, English for Customer Service & Call Center Mastery will provide you with the confidence and tools to elevate your career.Enroll now and join thousands of professionals who have already transformed their communication skills. Step up, communicate with impact, and watch your professional journey soar.Elevate your service. Enhance your career. Enroll today! Overview
Section 1: How to Greet Customers in English
Lecture 1 Course Introduction
Lecture 2 The Art of Greeting
Lecture 3 Acquiring Preliminary Data
Lecture 4 Best Practice for Account Verification
Lecture 5 Discerning The Purpose of Customer Contact
Section 2: Follow Up Inquiry: English Speaking Tips for This Stage
Lecture 6 Asking When Incidents Occured
Lecture 7 Qualitative and Quantitative Questions
Lecture 8 Confirming Infromation
Lecture 9 How to Ask Sensitive Questions
Section 3: Explaining Services and Features in English During Call
Lecture 10 Terminology for Service Explanations
Lecture 11 Proactive Response Strategies for Addressing Customer Queries
Lecture 12 Upselling Tips
Section 4: How to Explain Process and Execute Tasks: Best Practice and English Tips
Lecture 13 Step-by-Step Tips for Process Articulation
Lecture 14 Confirming After Task Completion
Lecture 15 Tips for Basic Troubleshooting
Section 5: The Secrets of Bridging Communication Gap
Lecture 16 Identifying and Understanding Communication Gaps
Lecture 17 Communication Best Practices
Lecture 18 Soliciting Repeats for Clarity
Lecture 19 Verifying Received Information
Lecture 20 Confirming Key Customer Details
Section 6: Dealing Upset Customers
Lecture 21 Techniques to De-escalate Tensions
Lecture 22 Empathy in Action: A Guided Approach
Lecture 23 Solution Provisioning: Real-world Strategies
Section 7: Efficiently Managing Customer Hold Time
Lecture 24 Affirmative Language for Hold Times
Lecture 25 How to Initiate and Conclude Hold Periods - Best Tips
Lecture 26 What to Say While Transferring Calls?
Section 8: Specialist Referrals: When and How
Lecture 27 Criteria for Specialist Referral in Customer Service
Lecture 28 Handoff Strategies and English Tips
Section 9: Clarifying Misconceptions
Lecture 29 Tactful Correction Techniques
Lecture 30 Clearing Up Service Feature Misunderstandings
Lecture 31 The Importance of Active Listening
Section 10: Addressing Customer-Induced Issues
Lecture 32 Delicate Phrasing in English for Customer Errors
Lecture 33 Demonstrating a Willingness to Assist
Section 11: Policy Exceptions: Balancing Rules and Customer Loyalty
Lecture 34 Criteria for Making Exceptions
Lecture 35 Verbal Techniques for Communicating Exceptions
Lecture 36 Measuring the Impact on Customer Loyalty
Section 12: Closing The Call - English Phrases and Guideline
Lecture 37 Comprehensive Issue Resolution: A Checklist
Lecture 38 Closing Phrases
Lecture 39 How to Mention the Post-Interaction Surveys
Lecture 40 Proper Protocols for Ending the Call
Section 13: English Writing Guideline for Customer Care
Lecture 41 Effective Letters and Email Writing Techniques
Lecture 42 Formal and Informal Writing Styles
Lecture 43 The Five Cs of Customer Care Writing
Customer Service Advisors,Call Center Agents,Non-native English speakers,Business professionals in roles requiring customer-facing communication, such as sales, support, or customer relations.,Front Desk Officers,Technical Support Agents,Client Service Associates,Help Desk Coordinators,Customer Success Representatives
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This video course offers step-by-step guidance on selling your creations on Etsy.
What you'll learn
How to effectively list and market products on Etsy
How to build and grow an email list for long-term success
Strategies for creating multiple revenue streams through profit funnels
Best practices for managing an Etsy store and shipping products
How to expand beyond Etsy with in-person sales and digital products Requirements
No experience needed Description
Whether you're just starting or looking to grow your existing Etsy store, this comprehensive video course gives you everything you need to succeed. With 20 HD, step-by-step videos, you'll get a clear roadmap for launching, customizing, and running a professional Etsy shop - even if you've never sold online before. From setting up your account to managing payments, listings, and branding, this course walks you through every key aspect of selling on Etsy. You'll also learn how to build multiple income streams, including selling physical and digital products, offering in-person services, and creating vertical and horizontal profit funnels for long-term growth.Inside the Course:How to open, set up, and brand your Etsy store professionallyUnderstanding Etsy's seller fees, payments, and how to get paidListing items effectively to increase visibility and conversionsWorking with production partners and customizing your storeCreating your shop banner and graphics using CanvaManaging policies, shipping options, and deactivating productsStrategies for selling in person and expanding off-platformTips for growing an email list and generating repeat salesWhether your goal is side income or building a full-time creative business, this course provides the tools and confidence to turn your Etsy shop into a profitable, long-term brand. Overview
Section 1: Getting started & the basics
Lecture 1 Introduction
Lecture 2 Opening Your Etsy Account.
Lecture 3 Updating Your Settings
Lecture 4 Seller Fees and Other Basics
Section 2: Launching Your Store
Lecture 5 Opening Your Shop and Starting Your Listing
Lecture 6 Item Listing - Part-2
Lecture 7 Production Partner
Lecture 8 Item Listing - Part 3
Lecture 9 Etsy Payment System
Lecture 10 Deactivating a Listing - Store Customization
Section 3: Customization
Lecture 11 Working with Canva to Create a Store Banner.
Lecture 12 Creating Our Etsy Cover Photo
Lecture 13 Shop Customizations
Lecture 14 Editing Shop Policies
Lecture 15 Info and Appearance
Lecture 16 Edit About Your Shop
Section 4: Accounts and Selling
Lecture 17 Etsy Account Options
Lecture 18 Shipping Policies
Lecture 19 Sell With Square In Person
Lecture 20 Conclusion
Begginer store owners
Screenshots
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Master Essential Cybersecurity Tools and Tactics for Everyday Online Protection
What you'll learn
Implement automated backup and recovery processes
Apply encryption and access controls to safeguard data
Monitor system and network activity for potential threats
Establish routines for ongoing incident response and data integrity checks
Requirements
Basic computer literacy and familiarity with internet use and applications. No prior cybersecurity or coding experience is required.
Description
Take charge of your online safety with Everyday Cybersecurity: Protect Your Digital Life! This beginner-friendly, hands-on course empowers everyday users with practical skills and cutting-edge tools to safeguard your data, devices, and privacy from today's growing cyber threats. No prior experience required-just a desire to stay secure in the digital world!In this course, you'll learn how to outsmart hackers, secure your online activity, and protect your sensitive information with confidence. Through step-by-step tutorials and real-world scenarios, you'll master powerful tools and techniques to stay one step ahead of cyber risks.You'll learn how to securely manage and store strong passwords without memorizing them, block invasive ads and trackers for a private browsing experience, and encrypt your internet traffic to browse anonymously. The course will teach you to detect and prevent data breaches with proactive monitoring tools, protect sensitive files and communications using advanced encryption, and monitor your network for suspicious activity in real time. Additionally, you'll master setting up automated, secure cloud backups to recover data after incidents and use real-time protection to scan for, remove, and defend against malware, empowering you to stay safe and confident in the digital world.Tools You'll Master:LastPass: Store passwords securely with military-grade encryptionuBlock Origin: Eliminate ads and trackers for a private browsing experienceUrbanVPN Proxy: Hide your identity and encrypt your online connectionFirefox Monitor: Stay alerted to email breaches and compromised accountsVeraCrypt: Lock down confidential files with powerful encryptionGlassWire: Monitor and visualize network activity in real timeBackblaze: Automate secure cloud backups for peace of mindAvast: Detect and eliminate malware threats before they strike
Who this course is for
Beginners looking to build a strong foundation in cybersecurity and protect their personal data online.
Professionals wanting to enhance their digital security skills and safeguard sensitive work-related information.
Small business owners who need to secure their company's devices, networks, and customer data. Homepage:
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